Refund and cancellation policy

5-day money-back guarantee

Your first purchase of any plan (Pro Quarterly or Pro Yearly) or pack, in any currency, carries a 5-day money-back guarantee. Ask within 5 days of that purchase and we refund the full amount you paid, including GST, no questions asked. Renewal charges are not covered: turn renewal off in Settings before the term ends if you do not want the next one.

How to ask

Email hey@proux.design from the address on your account with the payment id from your receipt (it starts with pay_). We confirm within one business day and issue the refund through Razorpay to the original payment method. Banks and UPI apps usually show it within 5 to 7 working days.

Cancelling renewal

In India, Pro renews automatically at the end of each term through the mandate you authorised at checkout. Turn renewal off any time in Settings, one click, no forms. It takes effect at the end of the current term: you keep Pro until then, and the account returns to Free after that. Outside India, Pro is prepaid for the term and does not renew on its own; we email you before it ends.

After 5 days

Purchases older than 5 days, and renewal charges, are not refundable, except where the law says otherwise or when we failed to deliver the service. Pack credit never expires.

Refunds and your allowance

When a plan purchase is refunded, the account returns to Free at once and any renewal mandate is cancelled. When a pack is refunded, the remaining credit from that pack is removed.

Questions: hey@proux.design.