Terms of service

What ProUX is

ProUX is a UX knowledge base and an AI chat grounded in it. Answers are generated by third-party AI models and cite our library. They can be wrong. You stay responsible for the design decisions you take with them.

Your account

One person per account. Keep your sign-in private. We can suspend an account that scrapes the library, resells access, or uses the service for unlawful content. You can delete your account by writing to us.

Plans, terms and renewal

Free comes with a token allowance that refreshes every month, and the free library. Pro is sold by the quarter or by the year (Pro Quarterly, Pro Yearly). Inside a term your token allowance refreshes every month. Prices are shown before you pay; prices in rupees carry 18% GST, shown before you pay and on your receipt.

In India, Pro renews automatically at the end of each term at the price shown at checkout, through a UPI Autopay or card mandate you authorise once. Renewal is on by default. You can turn it off any time in Settings; it takes effect at the end of the current term, you keep Pro until then, and the account then returns to Free. You can turn it back on before the term ends by authorising a new mandate. If a renewal charge fails, Razorpay retries; if it keeps failing, renewal stops and the account returns to Free at the end of the paid term.

Outside India, Pro is prepaid for the term in US dollars and does not renew on its own. We email you 7 days before the term ends with a renew link; if you do nothing, the account returns to Free on that day.

Packs are one-off token credits: they never expire and are spent after your plan allowance. The Premium boost pack opens every model for its tokens; the full library stays on Pro. Payments run through Razorpay. We never see or store card numbers or UPI credentials.

Refunds

Your first purchase of any plan or pack carries a 5-day money-back guarantee: full refund within 5 days of purchase, on request, no questions asked. Renewals are not covered by the guarantee; turn renewal off in Settings before the term ends if you do not want the next charge. The details are in the refund policy.

Content and ownership

The library, the answers' structure and the ProUX brand are ours. You may use answers in your own work, including client work. You may not republish the library or resell access. What you type and upload stays yours. Prompts and files are sent to the AI providers that generate the answer, under their API terms; we do not sell your data.

Availability and liability

The service is provided as it is. We aim to keep it up and fast, and do not guarantee uninterrupted access. Our total liability for any claim is limited to what you paid us in the 12 months before the claim.

Changes and law

We may update these terms; the date at the top tells you when. Continued use after a change means you accept it. Indian law applies. Courts in Punjab, India have jurisdiction.

Questions: hey@proux.design.